Dialpad Talk

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Frequently Asked Questions

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Can I use a desk phone with Dialpad?

Absolutely. While many customers find that they can reduce their need for physical desk phones with our soft phone and mobile apps, Dialpad does support a wide variety of SIP-based phones. Reach out to our sales team to learn more about hardware, functionality, and pricing.

Can I use Dialpad internationally?

You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Please contact our Sales Team if your company has international teams that need a phone service.

How much does a toll-free number cost?

If you're looking for toll-free numbers for lines like Sales and Support, you can add as many as you want. Toll-free numbers start at $7/month, plus $.02/minute.

Do you support faxing?

We do! You'll be able purchase a fax number to use across all Dialpad Talk, Sell, or Support plan types. Each month you'll get a balance of 100 pages (inbound and outbound) before you incur any additional fees ($0.10/page after the limit is reached). At the beginning of each month, your page balance is recharged back to 100.

How do I pay?

We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the CloudVoiceWorks Sales Team.

Am I signing up under a contract?

You have a choice in pricing options with CloudVoiceWorks. Depending on your business needs, you can dictate the terms and choose between our month-to-month or annual contract plan. We believe you’ll love it so much that you’ll be interested in saving even more money with the annual plan. With the month-to-month option, you have the flexibility to cancel at any time.

Dialpad Meetings

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Frequently Asked Questions

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How many people can be on the call at once?

Every free account starts with 10 caller maximum size, Meetings Business gets you up to 100 participants per meeting.

What do I need to use it?

Nothing special required. You can dial into your Meetings with any phone, like other audio meeting services. To schedule calls and use all the visual features, log in from any computer or Internet-connected device with a browser. The Chrome App and Android app allows for better controls and experience.

Where is Meetings available?

Currently Meetings is available in the US for US phone numbers, but you may dial into any meeting using any phone from anywhere in the world. International access numbers are available for Business accounts.

Dialpad Contact Center

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Frequently Asked Questions

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What type of analytics do I get access to?

Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

How does Dialpad Contact Center help with agent coaching and onboarding?

Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Additionally, our Voice Intelligence technology dislplays how customers are feeling in real-time with sentiment analysis and live call transcription. Real-time recommendations prompt agents with steps to follow for common questions that arise in customer calls as they happen.

Is there a per minute charge for calls?

Dialpad Contact Center call pricing starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States.

What integrations are available with Dialpad Contact Center?

Dialpad Contact Center natively integrates with other cloud-based tools like Zendesk, Slack, Salesforce Service Cloud, ServiceNow, and more.

Do I have to purchase an annual contract?

Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.

What type of support is included with my account?

All plans get access to 24/7 phone support, while Enterprise plans also receive an Enterprise SLA.